Monday, May 12, 2008

Pondering a new IT policy...

Ever felt frustrated with equipment? Ever spent 2 days getting a technician to attend to fix the photocopier, because it was doing....[insert problem here].
Only when he finally arrives (a feat organised by someone 600kms away, talking to someone 3000kms away) to have him tell you that there is not anything wrong now. (He put on his sympathetic face for the 'equipment challenged librarian'.)
Before he left the tech suggested gently that we turn the photocopier off at the wall at least once per week to reset the settings, to stop little glitches and expensive callouts...that is..."hello IT, have you tried turning it off and on again?".

So my new IT equipment policy is:

Librarians Matter



Sleepydumpling said...

As someone who works in Library IT, we call it "percussive maintenance". And it works.

Sleepydumpling said...

Oh, and when it's a technology challenged librarian? That's either a "carbon based error" or PEBKAC - Problem Exists Between Keyboard And Chair.

TB-) said...

Lol...Thank you, yes percussive maintenance, thats it!