Ever felt frustrated with equipment? Ever spent 2 days getting a technician to attend to fix the photocopier, because it was doing....[insert problem here].
Only when he finally arrives (a feat organised by someone 600kms away, talking to someone 3000kms away) to have him tell you that there is not anything wrong now. (He put on his sympathetic face for the 'equipment challenged librarian'.)
Before he left the tech suggested gently that we turn the photocopier off at the wall at least once per week to reset the settings, to stop little glitches and expensive callouts...that is..."hello IT, have you tried turning it off and on again?".
So my new IT equipment policy is: